Crisis Management Across Health and Human Services

Course Code: REL-CV-0-CRISISMGT-V2

Hours: 1.5

Type: Online Course

Content Expiration Date: 9/30/2025

Learning Objectives:
Summarize the common signs associated with the three phases of a crisis.
Describe three primary levels of interventions to assess and manage a crisis.
Explain when it is necessary to call 911 or a supervisor during a crisis.

Outline:
Section 1: Introduction A. About This Course B. Opening Section 2: How Can You Help Jeffrey? A. 1 B. 2 C. 3 D. 4 E. 5 F. 6 G. 7 H. 8 I. 9 J. 10 K. 11 L. Escalation 1A M. Escalation 1B N. Escalation 1C O. Escalation 1D P. Escalation 1E Q. Escalation 1F R. Escalation 1G S. Escalation 1H T. Escalation 1J U. Escalation 1K V. Escalation 1L W. Escalation 2 X. Awards Ceremony 1 Section 3: Training Video 1 A. What is a Crisis? B. Crisis Escalation Continuum: 5 Ds C. Daily Life Routine D. Distractive Behavior E. Disruptive Behavior F. Destructive Behavior G. De-Escalation H. The Intervention Pyramid I. Support Section 4: Step Down Simulation A. 12 B. 13 C. 14 D. 15 E. 16 F. 17 G. 18 H. 19 I. 20 J. 21 K. Escalation 3A L. Escalation 3B M. Escalation 3C N. Escalation 3D O. Escalation 3E P. Escalation 3F Q. Escalation 4 R. Awards Ceremony 2 Section 5: Training Video 2 A. Step Down Section 6: Secure Simulation Sequence A. Prompt 1 B. Prompt 2 C. Prompt 3 D. Prompt 4 E. Prompt 5 F. Prompt 6 G. Prompt 7 H. Awards Ceremony 3 Section 7: Training Video 3 A. Secure B. The Importance of Early Intervention Section 8: Conclusion A. Summary B. Course Contributors C. Resources D. References E. Congratulations!

Instructor: Bruce Davis, MS, PhD

Bruce Davis, Ph.D. is the Director of Behavioral and Psychological Services for the Tennessee Department of Intellectual and Developmental Disabilities (DIDD). He has 27 years of experience providing services to persons with intellectual disabilities and co-occurring behavioral health disorders. He is a Licensed Senior Psychological Examiner, a Licensed Professional Counselor, and a Board Certified Behavior Analyst. Dr. Davis has served as Regional Behavior Analysis Director for DIDD and was also Director of TN-START, a model crisis intervention program for persons with co-occurring disorders. He has also worked as an Assistant Professor in the Vanderbilt University Department of Psychiatry and directed the Behavioral Health and Intellectual Disabilities Clinic supported by the Merck Fund. Dr. Davis is a past President of the Tennessee Association for Behavior Analysis and served as President of TN-NADD (an association for persons with developmental disabilities and mental health needs) from 2005 to 2008 and 2011 to present. In the interim, he served as a TN-NADD Board Member and is an active member of the NADD organization.

Staff Writer: Monique Kahn, Psy.D.

Monique Kahn, Psy.D. received her doctoral degree in Clinical Psychology from Nova Southeastern University in Florida. She completed a pre-doctoral internship at Spokane Mental Health in Washington, which included specialty rotations in behavioral medicine and time-limited psychotherapies. She is licensed as a psychologist in Maine, where she was in private practice for 14 years, providing services to adult clients with varied presenting issues, but with particular emphasis on the treatment of anxiety disorders, the relationship between psychosocial stress and illness, insomnia, and coping with chronic illness. She has taught in the undergraduate psychology program at Husson University in Maine. In addition, she has worked as a content writer and psychology subject matter expert for several major educational publishing firms. She joined Relias as a clinical content writer and subject matter expert in 2016.

Target Audience:
The target audience for this course is: Entry, Intermediate level General Staff; in the following settings: All Healthcare Settings.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.